1:15-2:30 p.m.

Keeping an Eye on Things: Cameras, Privacy, and Risk in Affordable Housing

Presenters: Stephen P. Brown, Esq., Partner, Wilson Elser / Irena Maier, Esq., Associate, Wilson Elser

Who Should Attend: Executive directors, property managers, risk managers, resident services staff, security professionals, and others responsible for camera policies and resident privacy.

Overview: Cameras can support security and incident documentation, but their use in affordable housing also raises important privacy and liability questions for housing management professionals. This session explores the legal and practical considerations surrounding resident-installed cameras, video doorbells, cameras facing shared spaces, and staff body cameras, with particular attention to the differences between video and audio recording and varying state consent requirements.

Key Takeaways:
- Distinguish video from audio recording
- Address resident-installed cameras consistently
- Evaluate staff body cameras before implementation
- Establish clear surveillance policies
- Plan for footage preservation

1:15 p.m.-2:30 p.m.

From Residents to Risk Partners: Building a Culture of Safety Through AWARE-DICE

Presenters: Domingo Ibarra, Director of Security, Opportunity Home San Antonio (Texas)

Who Should Attend: Organizational leaders, risk managers, property managers, resident services staff, security professionals, and others responsible for community safety and resident engagement.

Overview: This session introduces Opportunity Home San Antonio's AWARE-DICE Program (Apartment Watch and Resident Education – Data Integrated Community Engagement), an intelligence-driven resident safety and risk-mitigation framework that combines crime analysis, resident engagement, two-way communication, early identification of emerging concerns, and coordinated operational response.

Key Takeaways:
- Engage residents as partners in identifying risk
- Use Safety Socials to share information and gather resident concerns
- Combine crime analysis with early threat identification
- Coordinate responses with staff and community partners
- Track actions and measure results

2:40 p.m.-3:55 p.m.

The Unit Is Where the Score Is: Bringing Residents Into NSPIRE

Presenters: Cliff Kornegay, Managing Director, Quadel Consulting and Training, LLC

Who Should Attend: Executive directors, property and asset managers, maintenance staff, resident services staff, and risk and compliance leads.

Overview: NSPIRE puts the resident’s home at the center of the inspection. This session explores how housing providers can make residents partners in preventing unit deficiencies, including disabled smoke alarms, blocked exits, unreported leaks, and pest activity. Learn how to explain inspection expectations, encourage early reporting, and use routine visits to reinforce habits that keep units in good condition between inspections.

Key Takeaways:
- Identify resident-influenced conditions that lead to NSPIRE deficiencies
- Explain inspection expectations in clear, non-punitive language
- Build reporting habits that catch unit problems early
- Use resident talking points and simple self-checks
- Reinforce good habits during routine visits